How Long Will My Order Take?
Every jersey we sell is made to order — nothing sits in a warehouse waiting. Your order goes through two stages:
Receiving Time = Production Time + Shipping Time
| Stage | How long | What is happening |
|---|---|---|
| Production | 7–9 business days | Each jersey is handcrafted for you from scratch in our workshop, then quality-checked |
| Shipping | 8–10 business days | Free standard shipping, no minimum — from our workshop to your door |
During holidays, playoff weeks and other peak periods, production may take a few business days longer.
We would rather be a few days late than send you something we are not proud of. If a jersey does not pass inspection, we remake it — only jerseys that pass are sent out.
You Are Never Left Guessing
From the moment you order until your jersey arrives, we email you at every stage — so you always know where things stand, without having to ask.
- Order confirmed — right after you check out
- In production — your jersey is being printed and hand-finished
- Quality checked — it passed inspection and left our workshop
- On its way — your parcel is moving toward you
- Nearly there — the final leg before it reaches your door
And if anything goes wrong — your parcel is lost, damaged, or the jersey is not what you ordered — we replace it or refund you. Email us at [email protected] and we will make it right (see Lost or Damaged Shipments below).
You can also check your order at any time on our Track Your Order page, using your order number and the email you ordered with.
You do not need to do anything — just keep an eye on your inbox.
📬 Check your Spam or Junk folder. Emails from us can land there. If you find one, move it to your inbox and mark it “Not spam” — otherwise you will miss your order updates.
Shipping Rates
Free standard shipping on every order — no minimum, applied automatically at checkout.
At checkout you may also choose Premium Insured Shipping ($5.95, plus $5 for each additional jersey), which adds insurance cover for your parcel. Please note that this does not shorten production time.
Customs & Import Duties (International)
International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. Sportory is not responsible for delays caused by customs inspection.
Lost or Damaged Shipments
If your order is marked delivered but you haven’t received it, please:
- Check with neighbors and household members
- Allow 24-48 hours for the carrier to update (sometimes scanned as delivered before final drop-off)
- If still missing after 48 hours, contact us at [email protected] with your order number — we will open a carrier claim and issue a replacement
For damaged shipments, please email us within 7 days of delivery with photos of the damage and packaging. We will replace the item at no cost to you.
Address Changes
Address changes are only possible before production starts (typically within 12 hours of order placement). Once production begins, the address is locked in. Contact us immediately at [email protected] if you need to update an address.